General News

COVID 19 Internet Provider Resources

Mar 27, 2020 | General News

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Below is a roundup of what some internet service providers are doing to better support Telework during the COVID-19 pandemic. While not all are available in the Rensselaer County, we thought we’d extend all the information we had.

The company is offering its Altice Advantage 30 Mbps broadband service free for 60 days to any new residential customer currently without internet access. According to the FCC, 25Mbps and above classifies as high-speed.

The company says it will suspend data caps for its fixed internet service. It also offers a $10-a-month Access From AT&T program for qualifying low-income households.

Charter Spectrum
The ISP will offer free Spectrum broadband and WiFi access for 60 days to households with students in kindergarten through 12th grade or college students who don’t already have a Spectrum broadband subscription at any service level up to 100 Mbps. The installation fees will be waived for new student households. To enroll, call 844-488-8395.

For eligible low-income households without school-age children, Charter offers Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps. Spectrum doesn’t have data caps or hidden fees.

Comcast will offer new residential customers who qualify its $9.95-per-month Internet Essentials program free for 60 days. The company says it will boost its internet service speeds from 15/2 Mbps to 25/3 Mbps, which qualifies the service as high-speed broadband under FCC guidelines. Comcast will also suspend data caps for 60 days and refrain from disconnecting service or charging late fees for customers who contact the company regarding overdue payments.

The company has no data cap for its home internet service. All current T-Mobile and Metro by T-Mobile wireless customers who have cell-phone plans with data will be granted unlimited smartphone data for the next 60 days (excluding roaming). They’ll also receive an additional 20GB of mobile hot spot/tethering service for those two months. The company is working to provide Lifeline low-income customers with up to 5GB of free data per month over the next two months.

The company recently increased speeds at no extra cost on some mid-tier FIOS services, bumping the 100 Mbps tier to 200 Mbps and the 200 Mbps tier to 300 Mbps. The company reports that it places no data caps on its home internet broadband services. Verizon also offers a low-cost Lifeline plan for qualified families.



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