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Community Health Connections

The Commission on Economic Opportunity (CEO) is notifying the public of a recent event that may impact the security of some individuals’ personal information.

CEO recently became aware of a network security incident that resulted in the encryption of certain CEO systems. CEO immediately took steps to secure its network, launching an investigation with the assistance of cybersecurity specialists. The investigation determined that an unknown actor may have accessed or acquired certain data between September 6 and October 11, 2021.

While this investigation is ongoing, it has been determined the involved CEO systems may have contained certain member names, addresses, dates of birth, member identification numbers, treatment information, diagnosis or symptom information, provider names, prescription information, and/or health insurance information.

To date, CEO is not aware of any actual or attempted misuse of any information. In addition, Social Security numbers and other financial information were NOT accessed or compromised.

CEO takes this incident very seriously. Once CEO became aware of the incident, the organization immediately took steps to confirm the security of its systems. CEO is reviewing existing security policies and has implemented additional cybersecurity measures to further protect against similar incidents moving forward. CEO has reported this incident to law enforcement and applicable regulators.

CEO works with local partners, such as Capital District Physicians’ Health Plan, Inc. (CDPHP), to ensure members receive routine preventive care, as well as other health and wellness services. CDPHP members who may have been impacted would have participated in CEO’s Community Health Project.

Although CEO is unaware of any misuse of this information, CEO is providing individuals with information about the incident, steps taken since discovering the incident, and what individuals can do to better protect against potential misuse of their information as a result of this incident.

Individuals who believe they are potentially impacted by this incident or that have additional questions, you may contact CEO’s dedicated call center toll-free at 1 (833) 671-0081, Monday – Friday from 9 a.m. – 11 p.m., Saturday and Sunday from 11 a.m. – 9 p.m. For TTY/TDD services, please dial 711. In order help you quickly, please provide the agent reference code B021604.

CEO is providing notice of this incident along with information and steps a potentially impacted individual can do to better protect their information. CEO encourages all potentially impacted individuals to remain vigilant by reviewing account statements, monitoring free credit reports and Explanation of Benefits for suspicious activity and to detect errors. Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report:

Equifax Experian TransUnion
https://www.equifax.com/personal/credit-report-services/ https://www.experian.com/help/ https://www.transunion.com/credit-help
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094

 

Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General.  The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. 

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.

To download a PDF copy of the notice of privacy incident, click here. 

Community Health Connections is a partnership between CDPHP® and CEO. Using a positive approach to health care, we can assist you with:

  • Personalized information about important screenings
  • Scheduling appointments and providing reminder calls
  • Coordinating and/or providing transportation
  • Accessing CDPHP resources, online support tools, and wellness programs to help you stay healthy
  • Connecting with resources that can help you manage conditions, like diabetes or asthma
  • Finding other resources in your community to help you stay active and healthy

We can offer education and support on a variety of topics, including:

  • Raising children with asthma
  • Eating well on a budget
  • Managing diabetes
  • High blood pressure
  • Quitting smoking
  • Healthy homes

Take Positive Steps toward a Healthier You

Ready to make a change? Take a look at some of the ways you can get involved:

  • Participate in a free health screening
  • Learning about CEO’s many services, which can help make your life happier and healthier
  • Attend a CDPHP health fair

In addition to improving the health of you and your family, being a part of the Community Health Connection can empower you to try new and exciting activities, enriching your life.

Eligibility Requirements:

To be eligible, you must have CDPHP/Medicaid/Child Health + insurance

Contact Us:

For more information about the CDPHP Community Health Connection, please reach out to a wellness advocate at: Phone: (518) 272-6012 Ext. 212 or chc@ceoempowers.org.

Community Health Connection

Office Location: Community Resource Center

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